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TERMS & CONDITIONS
The rental fees are included usage of water and first wood for the fireplace.
Not included are the deposit, usage of electricity and tourist tax.
When booking you will automatically confirm the agreement of the terms & conditions. Your booking is definite after paying at least 50% in advance. Six weeks prior to your stay, 100% of the rental fee has to be paid. If your booking is less than six weeks prior, the total amount needs to be paid immediately.
At least 3 days prior to your stay the deposit needs to be paid as well.
On Your Arrival
Check-in is between 4:00 pm and 9:00 pm. Please inform the management company 45 minutes prior to your estimate arrival time. They will meet you at the location for the key transfer and explanation.
Contact details:
+43 660 738 11 54
hausmeisterknoop@gmail.com
The management company is open everyday between 5:00 pm and 6:00 pm for any questions you may have. In case of an emergency you are able to contact them 24/7
Available languages: English, German and Dutch
During Your Stay
Smoking: Smoking is not allowed inside the house or in the whirlpool.
Quit Time: Please secure others around you by keeping it quit between 10:00 pm and 8:00 am. No music or loud noise is allowed during this time.
Damage & Malfunction: In case of a malfunction or any damage please notify the management company directly.
Damaged caused by your fault will be deducted from your deposit or if needed billed as an additional cost on your account.
Wifi: Wifi is free or charge. The SSID is Noordermeer and the password is Fdsu67#nzw
You can find the router in the ground floor toilet here you can also scan the QR code.
Storage: The storage has two sides. You may use one side to stow away outdoor equipment such as skies, snow boots, sledges, biker boots, hiking boots, bicycles or any other equipement that has been used outdoors.
Outdoor equipement is not allowed in the house.
Fireplace/BBQ: The use of the fireplace or bbq is free of charge. Please note that if there is any damage to it, we will charge you a fee depending on the situation.
Stove/Oven: Press the button (the button will come out) then adjust it to your needs. Do not forget to turn on the extractor which is above the stove. You will hear it extract the air.
Waste: In Austria it is obligated to seperate waste and this is being monitored as well. If the waste has not been seperated as stated a fine will be deducted from your deposit.
On your arrival you will get two waste bags. One for residual waste including organic waste and the other for plastic packaging material which include:
Outside there will be containers for the disposal of:
*When your booking period is for more than a week, please contact the management company to get rid of the waste during your stay.
Whirlpool: The whirlpool will be set prior on you arrival to heat up. Depending on the outside temperature it will take 12-24 hours before the correct temperature has been reached.
It is prohibited to smoke, drink or eat in the whirlpool. If you do smoke, drink or eat a fine of €150 will be accounted to your bill.
When you arrive there will be an instruction guide on how to use the whirlpool. Also the management company will give you a little introduction on how to use it.
When not in use, always pull the cover back on top of the whirlpool and connect the lockers on the sides. This will prevent the whirlpool from cooling down and also saves the usage of electricity.
At the end of your stay the electricity usage will be deducted from your deposit. The more electricity you use the less deposit will be refunded to you or if needed an extra bill will be charged.
To use the whirlpool take off the cover to the left. Watch instructions ->
The only buttons you have to press to enjoy the are Jet 1, Jet 2, and flip. The whirlpool will automatically turn on for 15 minutes. You can turn it on as many times as you like. During the night you are able to turn the lights on as well, simply press light to turn on. Press it once more to change the lights color.
Please do never adjust settings, as the whirlpool has been installed to automatically do several cleaning programs for your comfort during your stay.
Whenever not in used please turn off all jets and lights and put the cover back on top of the whirlpool and lock the cover to keep the whirlpool clean and hot.
The water level must be in the green area at all times.
If the water level is too low, fill up with the hose next to the building until it reaches the green level.
When staying for more than a week the whirlpool needs to be checked (ph values etc). The management company will explain this upon arrival. Please make sure to check this every week for your safety. If you have any inquiries please contact the management company.
The perfect PH Level is between 6.8 and 7.8.
If it is above 7.8 just add water to the whirlpool.
If it is below 6.8 add 100 ml of the chemical below.
Check-out
Key Transfer: Contact the management company 45 minutes prior on your departure for key transfer and inspection.
Sheets: Take all the sheets of the beds and leave them in the hallway.
Dishes & Dishwasher: The dishwasher needs to be empty and all dirty dished needs to be cleaned and stowed away.
Trash: All area’s must be free of trash. The bin needs to be emptied and all the trash must be in the provided containers/bags.
Windows: Please close all windows and blinds before your departure.
Fireplace/Oven/Stove/BBQ: Please turn off, let it cool down and clean. There may not be anything left. Also do not forget to turn of the extractor or its lights.
Whirlpool: Please empty the pool by simply pull out the whirlpool plug.
When emptied clean the whirlpool with a cloth to remove any dirt or grease.
If the whirlpool has not been emptied and cleaned there will be an extra cleaning fee of €150
Cancellations & Early Check-Outs
If cancelled between six and eight weeks prior to your arrival 25% of the total rent will be charged with a minimum of €250.
If cancelled between five and six weeks prior to your arrival 50% of the total rent will be charged wit a minimum of €400.
If cancelled less than five weeks prior to your arrival 100% of the total rent will be charged.
If you check-out prior to the end of the rental period no refund will be given. The total amount of the originally booking period will be charged.
Liability
In the event of force majeure, the landlord is entitled to terminate the agreement unilaterally by means of an (electronic) letter to the client. There is force majeure on the side of the landlord when the performance of the agreement is/will be in whole or in part prevented by circumstances beyond the will of the landlord, including staff strikes, blockades, fire, floods, avalanches and other disturbances or events beyond the will of the landlord lead to consequences for the client until failure continuation of the agreement. You will then receive the money you paid back. The landlord accepts no liability for theft, loss or damage of any kind during or at as a result of a stay in the rented accommodation. This also applies to possible breakdowns and/or putting technical equipment out of operation. The landlord and the person who hires him/her accompany are jointly and severally not liable for all losses/or damage incurred by the landlord and/or any third party has/will arise as a direct or indirect result of their stay.
The landlord and management company expressly excludes all liability for consequential damages. The landlord and management company are not liable for any damaged caused to the client at the accommodation, direct or indirect damage, loss suffered, damage due to business interruption, damage due to delay or any other damaged or loss suffered while your stay. Client indemnifies the landlord and management company for all claims from third parties as a result of a defect as a result of a service provided by the client to a third party and which also consisted of services provided by the landlord or management company Services provided, unless the Client can demonstrate that the damage was exclusively caused by the service of one of them.
The landlord can never be held liable for incorrect translation of the service, terms and conditions or instructions for use. If in doubt the client should contact the management company or the landlord.
Complaints
If the Client is not satisfied with the service or otherwise has complaints about the performance of its assignment, the Client is obliged to report these complaints as soon as possible, but no later than 7 calendar days after the relevant reason that led to the complaint or the end of the rental period. Complaints can be reported in writing via info@noordermeervastgoed.com with the subject “Complaint”. The complaint must be sufficiently substantiated and/or explained by the Client for the landlord to handle the complaint. The landlord will respond substantively to the complaint as soon as possible, but no later than 7 calendar days after receipt of the complaint. Parties will try to reach a solution together.
Have a wonderful stay!